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Case Manager

Organisation Veteran’s Affairs New Zealand/New Zealand Defence Force
Area, City Wellington
Advert reference NZDF-1906055
Contact person Tracy Mayall on 021 928 135
Contact website and/or email


Contact telephone
Permanent/temporary Permanent
Full/part time Full time
Closing date for applications 04-07-2019


What you will do 

As a Case Manager you will be responsible for managing a portfolio of clients providing services to veterans and their families who receive entitlements and services from Veterans’ Affairs. You are the conduit between the veteran and Veterans’ Affairs and provide access to entitlements, services and rehabilitation programs.  As someone with exceptional client liaison skills you will handle each query with sensitivity, respect, patience and understanding ensuring that each and every client is given the best possible service.

As part of your role you will undertake needs assessments and determine outcomes through an integrated approach, working closely with Veterans’ Affairs Rehabilitation Advisors, treatment providers and service providers. A critical component of the position is to develop a veteran’s rehabilitation plan called ‘Your Plan’ which provides a planned and facilitated approach to achieve tangible outcomes, this includes elements of assessment and monitoring.  Case Managers provide case management services through a number of channels predominantly phone, online via email and through attendance at a variety of outreach veterans’ forums.

What we need 

This is a fast paced role requiring someone who thrives in a dynamic and busy environment. Your effective time management and organisational skills will enable you to handle complex issues with ease and you’re good at making considered decisions under pressure while displaying sound judgement.

You have either significant experience as a Case Manager or at least 3-5 years’ relevant experience providing excellent customer service or managing your own portfolio of clients.  Ideally you may have either a health/clinical and/or military background and will be knowledgeable about vocational rehabilitation with an understanding of medical terminology.  You will have proven knowledge and experience of Te Tiriti o Waitangi and its principles.

You will possess exceptional communication skills and can easily build and maintain effective working relationships across an organisation. As a motivated and proactive person you are able to manage your work autonomously while engaging with the wider team.

Who we are 

Veterans’ Affairs is proud to represent and serve those who have fought in our country’s best interests and who make sacrifices, even today, to ensure New Zealand remains a free and safe country.

Veterans’ Affairs is focused on providing excellent personal support for veterans and their families by respecting veterans and honouring their service. We also partner with the broader New Zealand Defence Force, and with other government and non-government agencies to facilitate this support.

Why Us  

This is your opportunity to bring your passion, knowledge and experience to Veterans’ Affairs New Zealand.  In return for your knowledge, experience and drive, we can reward you with challenging opportunities working in a supportive, motivated and forward-thinking team and working environment.

Check out the great benefits for you and your family when you join NZDF!

How to Apply  

To view the Position Description and to apply online please visit our Defence Careers website, or use the links on this page.

For further information, contact Tracy Mayall on 021 928 135.

Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

Applications close on 4 July 2019.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance

·     most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR

·     is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

If you do not meet these minimum criteria, we will not be able to accept your application.

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